8th Dec: Evie Zoe is returned to Renault

If you've read the previous posts in this blog you'll know that I've been having some problems with the Zoe.  The list of these has slowly been getting longer and longer.  Today, I had to take time off work in order to return the car to City Motors Renault for the faults to be addressed.

The faults that needed looking at were:

Service light: the car had come up with a warning light saying that it needed a service despite it stating on my vehicle order form that it did not need a service until May 2015.  The gentleman at  City Motors Renault couldn't understand why it had illuminated either and said that they reset it. Nothing fixed, simply reset.

Climate control: despite driving the car for in excess of an hour the Zoe doesn't seem to heat to the required temperature.  It's been really cold lately and the cold interacts with my illness making the symptoms worsen, so I need this to be functioning.  The advice from  City Motors Renault today was that there was no fault with the climate control, but that the cars don't heat very effectively.  I was told to set the fan setting to low in order for the car to heat up quicker.  This doesn't sound like climate control to me, but I agreed to try it.

USB: when attempting to use the USB port multimedia option on the radio, it repeatedly disconnects and connects a few seconds at a time. I can't begin to explain how annoying this is and I often use this feature for listening to podcasts while I drive.  I asked  City Motors Renault to look at it, they said that they replaced the USB port and blamed my connecting wires.  I've tried other wires and it still doesn't seem to work, even with the new port.   I don't think that this can really be acceptable quality.

AUX socket: because the USB hasn't been working I tried to use the AUX input for the stereo.  Again, this didn't work.  City Motors Renault said that they're not wired up on Zoes.  However, on page 9 of the Zoe brochure it's listed as a feature.  So I don't think that this is acceptable either.

Activation code: Still haven't got the activation code for the smartphone app.  I asked again, the customer services agent emailed the person at City Motors Renault dealing with it, asking for it to be sent through asap... lets see.

So, a list of faults and the more I think about it, the more that I can't help but feel none of the resolutions are satisfactory.  I have a feeling that I'll be returning to City Motors Renault